Reducing the cost of conflict at work

Understanding 'how conflict comes about' and learning 'how to stop it in its tracks' are skills that can be learnt. Taking time out to learn these skills can be invaluable for workplaces and have a very real impact on cost reduction when dealing with employee issues at work. This half day session will equip those attending with the skills necessary to recognise how and why conflict arises and will show managers what they can do to minimise the negative impact of conflict so they can stay focused on the business.

By the end of the workshop you will be able to:

• Recognise the early signs of conflict

• Use effective (communication) strategies to diffuse conflict

• Turn difficult situations into positive conversations